So, I finally spoke with a Sprint rep about the survey I took. It was a similar experience to the voicemail recording I posted last week. I couldn't understand the rep at all! I had to ask him to repeat himself numerous times. It was so bad, I had to cover one ear so that I could try to understand his accent.
I explained that my issue had indeed been resolved, however, I wanted to make sure that Sprint realized the error was on their part, not on mine. Of course, the rep had no idea what I was trying to explain and so when he asked if everything was resolved, I replied with "Yes, the contract now has the correct end date." He thanked me for being a "valuable" customer and we disconnected.
*rolls eyes*
This had to be one of the worst calls (in relation to understanding the rep) that I've ever had with Sprint. Eeek!
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