Am I surprised, absolutely not. All night last night, I did not have data on the new device. I figured it was a provisioning issue, however, when I woke up this morning to no data, I knew otherwise. At the end of the work day, I called Sprint only to spend the first two minutes dealing with their stupid IVR (enter your ten-digit wireless number, area code first).
After three minutes, I got through to Matt, who welcomed me to the "best deal in wireless" and asked for my ten-digit wireless number, name and pin. I provided him the info and we began to troubleshoot (this consisted of me removing the battery and putting it back in - nope, didn't fix it when I tried it either Matt). When he realized he couldn't help me, he put me on hold and transferred me to tech support.
Six more minutes on the phone before I was connected with Peggy, who, once again, asked for my ten-digit wireless number and all that jazz. When I explained the situation and the fact that we'd already removed the battery, she was stumped. She put me on hold.
And so, I waited.
Six more minutes go by, and Peggy comes back with a solution. Start >> Settings >> System >> Update Profile.
Bingo! That did it. When I asked her what had happened, she responded with, "The rep should have taken one more step with [activation], we have a tool, but I'm not sure if they had it at their disposal."
Hmmm, more blame and reps who don't know what they're doing. Sounds like the Sprint way to me! All-in-all, I was out another 20 minutes tonight (in addition to the 15 minutes last night activating the new phone).
35 minutes with support already put into phone #7. I'll be sure to keep tally for all you readers.
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