I received a response from Sprint yesterday (Sunday) indicating that I "signed up unknowingly" for a new agreement in April of this year. However, the rep indicates that he has updated my contract end date to be November 9, 2010 due to the fact that adding a plan to my account did not require me to extend the contract. I responded to Sprint thanking them for updating my account and also providing clarity that nothing was added or removed, rather, it was related to a tech support incident. If I hear anything back, I'll be sure to post.
In the meantime, here's the note from Ronald at Sprint:
-----Original Message-----
From: Sprint Customer Solutions [mailto:ecare2@cc.sprintpcs.com]
Sent: Sunday, September 06, 2009 10:39 AM
To: MARK
Subject: Re: [...](Billing / Payment - General Inquiry)
Dear Mark D,
Thank you for contacting Sprint. I understand your concern regarding the agreement.
A two year agreement was signed up on November 10, 2008 and this agreement was supposed to end on November 09, 2010.
However, another two year agreement was signed up on April 18, 2009 because you added the Everything data share plan on your account.
A renewal of agreement is not required while changing the plans. It seems that a new agreement was signed up unknowingly on the line #xxxx while changing the plans. I apologize for the inconvenience caused.
I have added the old agreement on your account and this agreement will end on November 09, 2010. You can keep this email as a confirmation.
We value your business and appreciate the opportunity to assist you. Please reply to this email or visit Sprint.com/mysprint if we can be of further assistance.
Sincerely,
Roland C.
Sprint
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment