Well hello there. I'm glad you stumbled upon this blog. Perhaps you Google'd "Sprint Service" or "Sprint Problems" or perhaps you navigated your way here from Facebook or another site - whatever the case, welcome.
I've set up this blog to share with you some of the stories that I've had with Sprint, along with stories that readers submit to me. My goal with this blog is to help share with the world some of the problems, issues and challenges many customers face when interacting with Sprint - helping shape YOUR decision regarding your current or future cell phone needs.
If you're wondering who I am? Well, I'm an 8+ year long Sprint customer (yes, still in present tense). And while I've had some problems with my service over the years, ranging from incorrect bills, contract mishaps and limited service issues - nothing could have prepared me for the nightmare of the last six months.
You see, I'm on my SIXTH device in the past half year. In fact, my SEVENTH device is currently on order. While I plan to share my story in detail, the gist of it comes down to this: I upgraded my phone in November and that unit had a defect. Sprint has since replaced it with device after device - all of which have been defective!
Instead of Sprint owning the issue, I have been the one left on countless hours of hold (don't worry, I've documented this!) along with multiple trips to local Sprint Repair Centers to confirm that my devices are defective. In fact, I just returned from the Repair Center earlier this evening where I learned that Sprint is ordering yet another device. The saddest thing about this visit? One of the reps said, "Hey, I recognize you from the last time you were here." Not really the kind of recognition I would hope for Sprint.
Ok, this first post has gotten long, so I'm going to sign off for now. Please stay tuned to learn more about my story - including such highlights as:
- Getting disconnected by Chantera after 19 minutes
- Learning from Shyra about how Sprint had changed some of their extensions, and how as a result, I might just hear dead air when I'm transferred
- Wendy telling me that Sprint's policy had changed (from the previous day!)
- Jason telling me how I could rig a claim with the insurance protection program on my device in order to receive a new product (since Sprint wasn't willing to replace my device)
- The non-English speaking rep Evric "That is a effect of defective device"
Great news my friends, it's all documented and ready to be shared with the world! Keep reading, commenting and most importantly, sharing this site with friends, family, neighbors, co-workers, strangers on the bus... anyone who will listen!
Stay strong. -Mark
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5 years plus with Sprint. Countless battles, countless disappointments. I make them pay me for my time, energy and aggravation every time, and while that doesn't make up for the shoddy service it sends a message that can't (or at least shouldn't) be ignored. You should ask for immediate compensation on your account, and if (and when) an issue gets "escalated" you can get permanent recurring credit. For instance, today I demanded compensation for the several long phone calls and chat sessions it took to adjust my bill. I was "zeroed out", which compensated me in the amount of 37.48 for my time. After that issue was resolved, another still loomed. I needed my upgrade eligibility reset, something the store should have done when I returned my new (defective) phone. As I write this I'm still in limbo on that one, but when the supervisor calls back in 1-2 hours I will be receiving another direct credit on my account. I'm thinking 20.00 ought to do it for an hour-plus call that netted no results and the 30 minute call after that. Set your own price and MAKE THEM PAY IT. I also have a recurring 10% overall discount for the life of my account AS WELL AS a recurring 10.00 monthly credit. My phone bill is now down so low that I really do feel that it would be a mistake to go to another carrier. I've rarely had coverage and actual service issues, it's all been that defective phone or messed up bill crap, so for me the only drawback is the constant turmoil with customer service. I'm sufficiently paid for that turmoil every time, though, and I advise all of you that are still Sprint customers to follow suit. They can't ignore stacks of money disappearing for too much longer, can they?
ReplyDeleteI broke my phone and went into a Sprint store to buy a new one. He said the cheapest one he had was $250. I was having an emergency, so I bought it. Samsung M360. It was a piece of crap and wouldn't make calls unless it was plugged in. I know Sprint has a 30 return policy, so I went back to return the phone and get a better one. He said no. He said he was an independent store and could have whatever return policy I want. I called Sprint corporate and had several people call the store and tell him to refund my money, and he kept refusing. So what does Sprint do? Spend the next 25 minutes with me on the phone trying to sell me a more expensive plan! I had to cancel my service because I couldn't use it (the phone wouldn't work!) and Sprint still charged me a $200 early termination fee. So they managed to scam $450 out of me, and I have nothing to show for it.
ReplyDeleteI know that it must be stereo typical by now, but after over 18 calls to Sprint and over TWENTY FIVE HOURS on the phone with them, with no resolution, I must say that they are the WORST company ever.
ReplyDeleteCustomers beware! I have three active lines with Sprint and have been a customer for about 4 years, I tried to upgrade a grandfathered plan to an iPhone and agreed to pay more and change that line, however they changed the last grandfathered plan (my third line) as well, when changing this ones.
Now they have come up with EVERY excuse in the book as to why I need to change my last plan and why they can't help me. This is after multiple calls where they said that everything was resolved however in reality nothing was changed. No one in the company will give you a full name or callback number so every time you call you need to repeat the entire story over again only to be promised a fake fix or the fact that they cannot help, even though they changed something that never should have been touched.
I offered to leave Sprint peacefully if they waive the ETF on the other two lines but apparently that is not an option either.
New customers beware, you have been warned.