Sprint Horror Stories: Welcome Post

Well hello there. I'm glad you stumbled upon this blog. Perhaps you Google'd "Sprint Service" or "Sprint Problems" or perhaps you navigated your way here from Facebook or another site - whatever the case, welcome.

I've set up this blog to share with you some of the stories that I've had with Sprint, along with stories that readers submit to me. My goal with this blog is to help share with the world some of the problems, issues and challenges many customers face when interacting with Sprint - helping shape YOUR decision regarding your current or future cell phone needs.

If you're wondering who I am? Well, I'm an 8+ year long Sprint customer (yes, still in present tense). And while I've had some problems with my service over the years, ranging from incorrect bills, contract mishaps and limited service issues - nothing could have prepared me for the nightmare of the last six months.

You see, I'm on my SIXTH device in the past half year. In fact, my SEVENTH device is currently on order. While I plan to share my story in detail, the gist of it comes down to this: I upgraded my phone in November and that unit had a defect. Sprint has since replaced it with device after device - all of which have been defective!

Instead of Sprint owning the issue, I have been the one left on countless hours of hold (don't worry, I've documented this!) along with multiple trips to local Sprint Repair Centers to confirm that my devices are defective. In fact, I just returned from the Repair Center earlier this evening where I learned that Sprint is ordering yet another device. The saddest thing about this visit? One of the reps said, "Hey, I recognize you from the last time you were here." Not really the kind of recognition I would hope for Sprint.

Ok, this first post has gotten long, so I'm going to sign off for now. Please stay tuned to learn more about my story - including such highlights as:

- Getting disconnected by Chantera after 19 minutes
- Learning from Shyra about how Sprint had changed some of their extensions, and how as a result, I might just hear dead air when I'm transferred
- Wendy telling me that Sprint's policy had changed (from the previous day!)
- Jason telling me how I could rig a claim with the insurance protection program on my device in order to receive a new product (since Sprint wasn't willing to replace my device)
- The non-English speaking rep Evric "That is a effect of defective device"

Great news my friends, it's all documented and ready to be shared with the world! Keep reading, commenting and most importantly, sharing this site with friends, family, neighbors, co-workers, strangers on the bus... anyone who will listen!

Stay strong. -Mark