Sprint Nextel and Bankruptcy Rumors, oh my!

Well, it's been a few weeks since my last post, but let me assure you, my phone has been riddled with errors on a daily basis (literally). Primarily, these errors are related to texting; "Your message cannot be sent, would you like to try again?" There seems to be an issue with the messaging service on the Treo 850 that causes conflict with incoming/outgoing text messages.

Additionally, I've received numerous reports from friends and colleagues that they've received "old text messages" - from hours to weeks earlier! There's nothing like someone getting a text message that reads: "Having fun at the bar, you should come out and party with us!" at 9:30 on a Monday morning...

But today, I saw some news that brought a smile to my face. One of my friends posted a link on my Facebook page that reads: "Ten Big Companies That Are Veering Toward Bankruptcy" - the article includes reference to Sprint and the fact that they've been bleeding customers for some time now.

Here's what the article had to say about Sprint Nextel:
Sprint Nextel is bleeding customers, and could lose as many as 4.4 million net post-paid subscribers this year.

This is a huge problem when you have large amounts of maturing debt over the next few years.

A recent Deutsche Telekom acquisition rumor offered some hope, but that appears to have faded. Facing a difficult road ahead on its own, the company better keep its lawyers on speed-dial.

I'd say their lack of customer service and malfunctioning devices are a key indicator that this company is in trouble.

Good luck Sprint.

More Errors and a Mailing Address

Two more SMS errors tonight while attempting to send texts. Cause Code 97 and Cause Code 107. "Would you like to try again?" - No. I just want the message to send in the first place.

The good news is that this device appears to be sending and receiving text messages on a much more timely basis than the device it is replacing. With that said, it's been less than a week and I've received 4-5 different error messages - ranging from the obscur Cause Codes to the *.exe WinMo errors. Will keep plugging away!

I'm getting ready to share my story with Mr. Dan Hesse, CEO. The letter is printed and ready to be sent!

If you're looking where to send your own letters, here you go:

Sprint Nextel Corporation
KSOPHT0101-Z4300
6391 Sprint Parkway
Overland Park KS 66251-4300

Be sure to send letters to the following folks:

Dan Hesse
Chief Executive Officer

Bob Johnson
Chief Service Officer

SMS Error + *.EXE Error

Today, I received another error message on the new device (remember, this is device #7). It was the following SMS erorr message, "Cause Code: 34." Of course, there are many web sites that mention this error, but none that actually provide a whole lot of detail about what it means or how to resolve it.

Then, this evening, I received yet another error; this time it was an infamous *.exe error. "We're sorry. A problem has occurred with SprintTV.exe. Please tell Microsoft about this problem, at no cost to you. The data is used exclusively to improve products."



I'll keep posting the errors and issues as they happen!