Well, it has been a tumultuous year. I've had seven devices and have spoken to dozens (literally) of Sprint representatives. My final attempt to make amends with Sprint was a letter sent to Dan Hesse, CEO of Sprint (Open Letter to Sprint CEO, Dan Hesse).
With no resolution to my problems, I called Sprint Account Services on Thursday, December 10, 2009 to release me from my contract. I shared my story and encouraged Chris to review the notes on my account (which he appeared to do). He apologized and asked what he could do for me. My response, "Chris, I just want you to say 'Mark, thank you for being a loyal Sprint customer for 8 years, we really appreciate that. I understand that you would like to be released from your contract and I can do that for you.'" 10 minutes later, Chris granted me my wish.
On December 11, 2009, I transferred my number to AT&T and terminated my account with Sprint.
While very few people may ever discover this blog, for the few that do, please let this serve as a strong warning. Until Sprint gets their act together, be very aware of what you're getting into when signing a 2-year contract. I realize that there are a lot of people who complain about this service or that without any background. Let this blog provide you all of the context you need to make an informed decision.
And if by chance anyone from Sprint ever stumbles upon this blog and would like to make amends and apologize for the experience I've had this past year, my contact information is included on the main page.
For those of you who followed this blog, thank you for listening. It's just too bad someone from Sprint never did.
Sincerely,
-Mark
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