On Thursday night, at around 7:10pm (CST), I received a call from an 877 number. When I picked up the phone, the agent on the other end identified herself as Abby Gonzolaz. She explained that she was calling from Sprint and wanted to thank me for being a valued customer. Because I am "such a valued customer" she was calling this evening to see if there were any issues I was having with Sprint or anything I'd like to share.
Hmmm, that's Sprint for you. Sadly, they didn't do a good job setting Miss Abby Gonzolaz up for success! Over the next 20 minutes, I shared with Abby my story. She shared numerous times on the phone that my comments were being recorded so that they could be passed along to Sprint. Several times on the call, she made comments like, "That's horrible," or that my experience has been "misery." While it was great to hear her share my frustration, she also said several times, "I'm with Telesales, and so there's really nothing I can do."
Yup, Telesales. Sprint was cold-calling me under the guise of thanking me for my business - from their telesales department?! In fact, Abby said, "You're probably not going to be interested in adding a new plan or anything to your account" to which I replied that I'm actually looking for a way to leave Sprint without paying a fee. She shared that I just needed to tell the same story to the folks on the retention line and that I should have any problem! LOL
Before we hung up, I shared with Abby that I've sent a letter to the CEO as well as to the Chief Service Officer and that my hope was that one of them might be able to help.
I also shared that if she was interested in learning more about my experience that she could check out SprintHorrorStories.blogspot.net - she had me repeat it to make sure she had it right. Abby, if you're out there, thanks for listening to my story. Feel free to leave a comment or send me the recorded call. I'd love to share it with my readers.
-Mark
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